FAQ

WHERE DO THE GIFTS COME FROM?

  • Every item that we curate comes from local artists, makers and entrepreneurs in the Windsor-Essex County area.

LOOKING FOR A BESPOKE BOX?

  • We can customize any of our gift bundles! We've worked with over 40 small businesses in YQG that have a variety of locally made products that can satisfy anyone on your list. Email us at localprovisions.ca@gmail.com.

HOW MUCH IS SHIPPING?

  • We offer $5 flat rate delivery in the YQG area or free local pickup. 

WHAT IS YOUR HOLIDAY DELIVERY WINDOW?

  • During peak holiday times we have a set delivery window in which you can expect your gift box delivery. This is currently not applicable. 

 

NEED YOUR BOX SOONER THAN THE DELIVERY WINDOW?

  • If you are looking to get your gift box ASAP, please send us an email at localprovisions.ca@gmail.com and we can try to arrange a pick-up alternative. This is currently not applicable. 

WHAT HAPPENS IF I ORDER A BOX AND SELECT "STANDARD" OR "EXPRESS" SHIPPING?

  • Once an order is placed, it may take up to 1 week for the order to be fulfilled before it is then shipped.

DO YOU OFFER REFUNDS?

  • All purchases are final sale and non-refundable.